EUROPE : Free

REST OF THE WORLD : 9€ (Free from 150€)

Important note :

The above-mentioned timelines for shipping and delivery are subject to change without notification.

Taxes may apply according to your country. Those taxes should be paid on your half.

If you have any questions considering your order, please contact us at contact@joussetparfums.com .

Customers are responsible for providing a complete and accurate shipping address. P.O. boxes may not be accepted for certain goods in specific countries. Address changes after checkout cannot be guaranteed. Carriers may attempt delivery multiple times and/or hold parcels at a pickup location for a limited period. If a parcel is not collected or cannot be delivered and is returned to us, it will be treated as a customer-fault return.

All orders ship on a Delivered Duty Unpaid basis. Any import duties, taxes, brokerage fees, or customs-clearance charges are the responsibility of the recipient and are not included in product or shipping prices. Where required by law, customers may need to provide a local tax ID or import documentation. Failure to do so may delay or prevent delivery. Additional taxes may apply depending on your country, and such taxes must be paid by you unless otherwise stated on this page.

Delivery times may be extended due to events outside our control, including customs inspections, carrier network issues, weather conditions, strikes, peak seasons, or regulatory holds. The timelines mentioned for shipping and delivery are subject to change without prior notice.

If a carrier marks a parcel as “delivered” but it cannot be located, customers must notify us within seven (7) days. We will assist with a carrier investigation, and any replacement or refund will be determined at our discretion once the investigation is complete. Theft occurring after a confirmed delivery scan is outside our liability. A delivery signature may be required for certain orders.

Original outbound shipping is a service already rendered and is non-refundable unless the return is due to our error or a verified product defect.

If free shipping was provided and an order is later refunded for reasons not caused by us, the refund will be reduced by the actual outbound shipping costs incurred (which may exceed the shipping charge you originally paid).

If a parcel is returned to us due to customer error — such as an incorrect or incomplete address, refusal of delivery, failure to pay duties or taxes, failure to provide required customs information, or failure to collect from a pickup point — the refund will be net of all logistics costs incurred. This includes outbound and return freight, carrier surcharges, customs or duty reversals, and handling fees.

If you have any questions regarding your order, please contact us at contact@joussetparfums.com .